About Knowledge Orchestrator

In this video, I’d like to give you an overview of the Knowlege Orchestrator solution and explain why I believe our solution represents a significant change in the way we manage corporate knowledge

In order to do that, I first need to briefly explain a conceptual framework that will help guide the discussion. This framework is called the “DIKW pyramid”

Data, Information, Knowledge and Wisdom

It’s hard to say precisely who created this framework, but it’s been around, in some form for about a century

It all starts with Data – the raw, unorganised, unprocessed facts.

An invoice, for example, a document that records the sale of a product, to a customer, for a certain value.

On its own, an invoice doesn’t tell us very much

To gain any meaningful understanding of our sales, we need to process this data

And it was back in the 1800s that Charles Babbage proposed a a method of mechanical data processing that was faster and more efficient than humans

This started the age of data processing

but it wasn’t until the 1940s that scientists invented an electronic version of the machine

By the late 1960s, companies such as IBM produced started producing commercial versions of these data processing machines

And large companies around the world started process data at a scale never before imagined

By the 1980s it became clear computerisation was going mainstream

And with the creation of the internet, and the release of easy-to-use interfaces, the information age was born

And this is where we are today – information technology dominates our lives

Information is data that has been organised to create meaning

Tools such as spreadsheets helped us make sense of numbers and find meaning in new ways

And as the hardware became more powerful, the software became faster and easier to use

Now, in most companies, we have departments full of people whose job it is to turn data into information

Who hand that information over to people in the business operations to turn into knowledge

That’s where the line was drawn

Technology produced Information and Knowledge came from humans, which leads us to the next level of the pyramid

Knowledge is the third level of our pyramid and it represents the understanding of information within a context

Through specific skills and training, knowledge workers built conceptual understandings of the world through information

Throughout the 2000s, we saw technology become and increasingly important component of these roles

And through automation, we humans could explore possibilities much more quickly

Technology allowed them to create things that never existed before

Which they could use to explain complex ideas to leaders, who then applied their wisdom to determine the best course of action

Wisdom is the synergising of knowledge with broader concepts such as strategy, values and experience

Wisdom is the pinnacle the framework because it represents the uniquely human ability to apply judgement

It’s not just understanding whether we could do something
it’s whether we should do something

And that’s been pretty much the paradigm since the early 1980s when the age of information began

People had been talking about AI for years, but it was an abstract concept and hard to see how it could change things

That was until December 2022 with the release of ChatGPT

Of course ChatGPT wasn’t the first or only example of AI, but it was the first example that captured attention

In fact there are now countless examples of Generative AI and this already changed the way we think about the world

And that means we need to rethink our paradigm about who – or what – creates knowledge

And that means we need to rethink our paradigm about who – or what – creates knowledge

We have trained our own technology to perform commentary and analysis, and find patterns in data that we simply can’t find

Here I have asked ChatGPT to explain the reasons in French as why a particular course of action is not a good idea.

So it’s pretty clear that things are about to change

But it’s not just technology that’s changed, our society is also undergoing some transformation changes.

And as the baby boomers retire, and more people embrace hybrid work, the fundamental nature of work will change

In the next video I’d like to talk about these changes and introduce you to Knowledge Orchestrator

I’ll walk through the platform we’ve developed and explain why – more than ever – the worlds needs a better way to manage corporate knowledge

We believe this solution is uniquely placed to help transform to the modern workplace

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