Knowledge Orchestrator Pty Ltd (“Knowledge Orchestrator“) respects your privacy and is committed to protecting your personal information. We operate and own the platform named Knowledge Orchestrator with the domain name knowledge-orchestrator.com (Platform), a platform developed and owned exclusively by us.

This Privacy Policy sets out how we treat the personal information that we collect, use and disclose and our procedures regarding the handling of personal, including the collection, use, disclosure and storage of personal information, as well as the right of individuals to access and correct that information when you use the Platform and our other services (Services).

We may collect personal information in order to conduct our business, to provide and market our Services and to meet our legal obligations. By using the Platform or our Services, or by providing any personal information to us, you consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy. We collect and hold information from you when you use the Platform in the manner and for the purposes set out in this Privacy Policy.

Information you provide us with directly
  • To create an account with Knowledge Orchestrator, you may be required to provide us with certain information, including personally identifiable information (personal information) such as:
    • your first and last name;
    • contact phone number;
    • email address;
    • job title.
  • We may also collect personal information through any material posted to the Platform, (such as information provided in your personal profile), as well as in any communications you send to us in relation to the Service.
  • We use this personal information to operate, maintain and provide the features and functionality of the Platform to you, to communicate with you, and to address and respond to any questions or concerns you raise about the Platform.
  • If you don’t provide this personal information to us, you may not be able to access or use the Platform or your experience using our Services might be impacted.
Information we collect from you automatically

We use tools and cookies to collect information sent from your browser about your use of the Platform, including:

  • your IP address or proxy server IP address;
  • the dates and times of your visits to the Platform;
  • the number of times you access the Platform within a particular period;
  • the features of the Platform you use;
  • the material you create, edit or view and other links you click on;
  • how you interact with other users of the Platform;
  • the types of material you most often access;
  • your approximate geolocation.

You can control or reset your cookies and other tracking technology through your web browser; however, some features of the Platform may be affected if cookies are disabled.

Information we collect from third parties

We may collect information about you from other sources including users of the Platform (for example, other users of the Platform may provide information about you in their use of the Platform).

How we use the Information we Collect

We use the information we collect about you:

  • To provide you with the Service in accordance with the terms of the agreement between you and us, including by enabling you and your authorized users to log into the Platform, by operating and maintaining the Platform, and for the purposes of billing;
  • to enhance your user experience including by remembering your log-in details and preferences, localizing content, personalizing any advertising;
  • to undertake analytics to measure traffic, usage trends and demographic patterns to improve the Platform and Service;
  • to communicate with you about the Platform and Service, including by sending you emails about any technical issues or security alert;
  • to promote engagement with the Platform, including by sending you emails about features and offers relating to the Services that we think you might be interested in (you can opt out of these by emailing us at privacy@knowledge-orchestrator.com using Subject line “Offer Opt Out”);
  • to serve and measure the effectiveness of advertisements served on the Platform;
  • to monitor activity on the Platform that might be suspicious, fraudulent or otherwise in potential breach of any agreement between you and us;
  • to comply with applicable laws or any reasonable requests from law enforcement or any other government agency;
  • to enforce the terms of any agreement between you and us, or otherwise protect the security and integrity of the Platform; and
  • to exercise or protect the rights (including intellectual property rights) of Knowledge Orchestrator or its users.

We will not sell information about you to advertisers or other third parties.

When we disclose information to third parties

Knowledge Orchestrator shares your information with its third-party service providers for the purpose of providing the Service to you, subject to the terms of this Privacy Policy and applicable laws.

Some of the third parties with which Knowledge Orchestrator may share your personal information include service providers and business partners that assist Knowledge Orchestrator with functions such as:

  • billing and payment processing;
  • email services;
  • hosting and storage;
  • analytics;
  • security; and
  • advertising and marketing services.

Knowledge Orchestrator may also share your personal information with third parties in circumstances such as:

  • where we are required to do so as a result of a court order, subpoena or other legal requirement, or in response to a reasonable request from law enforcement or any other government agency;
  • where we believe that it is necessary to protect Knowledge Orchestrator, including in connection with the enforcement of any agreement between you and us; and
  • where you have consented to us sharing your information with a third party for a particular purpose.
Sale of Business

Knowledge Orchestrator may share your personal information with a purchaser or prospective purchaser of our business (or all or substantially all of our assets), and to their professional advisors, in connection with the purchase transaction.

Where we transfer and/or store information

We store and process information in Australia, the United States of America and in other countries where our partners and service providers are located.

In particular, we host information use cloud-based servers located in Australia and the United States of America.

We take steps to ensure that your information remains protected wherever it is stored and processed in accordance with applicable laws.

To the extent required under applicable laws, you consent to the transfer of information to the countries where Knowledge Orchestrator’s partners and service providers maintain hosting or other information processing facilities.

How we keep information secure

We care about the security of your information, and we use appropriate safeguards and access controls such as username and password authentication and data encryption to protect the integrity and security of all information collected through the Platform.

However, we cannot ensure the security of information transmitted to Knowledge Orchestrator, nor can we guarantee that personal information stored will not be accessed, disclosed, altered or destroyed.

How we manage security incidents

If any information under our control is compromised as a result of a breach of security, Knowledge Orchestrator will take reasonable steps to investigate the situation and, where appropriate or required by applicable laws, notify those individuals whose information may have been compromised.

Rights in respect of your information

You have the right to request access to personal information we hold about you, and to request the correction of any errors in that information.

The laws of some countries grant certain additional rights in respect of personal information. For example, in certain circumstances users in the European Economic Area (EEA) have the right to:

  • request a structured electronic version of your information;
  • request the deletion of your information (or the restriction of access to it); and
  • object to our use of your information.

To make a request in relation to your personal information, please contact use at privacy@knowledge-orchestrator.com.

How long do we keep information

Following the termination of your account, Knowledge Orchestrator will retain your registration information for a commercially reasonable time, and for as long as we have a valid purpose to do so.

In particular, we will retain your information for the purpose of complying with our legal obligations and for backup and archival purposes.

We may retain anonymized personal information to be used for commercial purposes in accordance with applicable law.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect our current practices and to comply with applicable laws.

If we make any material changes to the way that we collect, use, store and/or share personal information we will notify you via a notice on our website and/or by sending you an email.

How to contact us

If you have any questions about this Privacy Policy, or if you wish to make a complaint, please contact us at privacy@knowledge-orchestrator.com.

We will acknowledge and investigate any complaint about the way we manage personal information as soon as practicable. We will take reasonable steps to remedy any failure to comply with our privacy obligations.

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